Security Management Center
Protecting Enterprise Data & Communications
Safeguard enterprise communications and data through chat monitoring, sensitive behavior tracking, and keyword controls. Support synchronized multi-platform chats with real-time visibility and intervention, plus detailed logs of sensitive actions—enabling secure, compliant operations.
Chat Monitoring
– Chat message synchronization：Enable chat monitoring via invitation codes.
Messages from logged-in social media accounts are synchronized to the management dashboard for unified viewing and control.
– Real-time conversation intervention：Support multi-platform message synchronization, allowing managers to view employee–customer conversations in real time and step in when necessary to assist or handle sensitive situations.
– Secure data transmission：Unicorn SCRM encrypts chat data during transmission and storage, ensuring the highest level of privacy and security for customer communications
Sensitive Behavior Logging & Keyword Control
– Sensitive behavior logging：Automatically record and synchronize sensitive actions performed on connected social accounts—such as message deletion, message editing, or conversation removal.
This enables managers to quickly detect abnormal behavior and reduce compliance and operational risks.
– Sensitive keyword control：Configure custom sensitive keyword rules in the admin panel.When employees trigger restricted keywords, the system issues real-time alerts and can block message delivery—preventing inappropriate communication risks at the source.